Unheard of in this day and age! Fantastic Customer Service. I have a very precocious Chocolate Lab who has learned to how to open a door in my kitchen. Needless to say, she is not concerned about the scratches she causes when she decides to explore the room where her food is stored. Gary worked with me, over several days, on exactly what kind of shield I needed to protect the new door from her nightly adventures . He was patient with my inane questions, and total lack of knowledge on where and how to place a shield on the new door. He drilled a hole for the doorknob, allowing an appropriate amount of shield height to protect the new door from the damage caused by her toenails. She is one of three dogs, however, being the ringleader of the pack's adventures, her desire to get into the food room has caused havoc on the door! The shield is perfect, and while she still opens the door nightly, it is no longer being damaged. The shield does not interfere with the door color, and works great! Granted the pup is spoiled, however, she no longer gets chastised for leading the pack! Great company! Great Customer Service!
Reviewed by: L B Raber from Glendale, AZ on 11/14/2020